Shipping policy

We are committed to providing you with a seamless and enjoyable shopping experience. This Shipping Policy outlines the terms and conditions related to the shipment of products purchased through our retail e-commerce website.

1. Order Processing Time: We strive to process and ship all orders as quickly as possible. Most orders are processed within 3 business days (excluding weekends and holidays) from the date of purchase. Please note that order processing time may be extended during peak seasons or due to unforeseen circumstances. In such cases, we will communicate any delays promptly.

2. Shipping Methods and Carriers: We offer various shipping methods to ensure the reliable and timely delivery of your purchases. The available shipping options will be presented during the checkout process. The shipping carriers we use may include but are not limited to Canada Post, USPS, FedEx, UPS, and others. The carrier assigned to your order will depend on factors such as destination, package size, and shipping method chosen.

3. Shipping Destinations: We currently offer shipping to addresses within Canada and the USA. Please note that some locations may have limited or restricted shipping options. If you encounter any issues while placing an order, please contact our customer support for assistance.

4. Shipping Fees: The shipping fees for your order will be calculated based on the selected shipping method, package weight, dimensions, and the destination of the shipment. The applicable shipping charges will be displayed during the checkout process before you finalize your purchase. Additional customs duties, taxes, or import fees may apply for international shipments and will be the responsibility of the customer.

5. Shipment Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing the tracking information. This will allow you to monitor the progress of your shipment. Please note that tracking information may take some time to become available and updates can vary depending on the carrier and destination.

6. Delivery Time: The estimated delivery time for your order will depend on the shipping method chosen, the destination, and any potential customs clearance procedures. While we make every effort to meet the estimated delivery dates, please note that these are provided as guidelines and are not guaranteed. Delays caused by unforeseen circumstances or external factors beyond our control may occur.

7. Order Tracking and Support: If you have any questions or concerns regarding the status of your order, shipment tracking, or need assistance with any shipping-related inquiries, our customer support team is here to help. You can reach out to us through email: hello@cadenceequine.com

8. Order Modifications and Address Changes: If you need to modify your order or make changes to the shipping address, please contact our customer support as soon as possible. We will do our best to accommodate your request; however, please note that changes may not be possible after your order has been shipped.

9. Lost or Damaged Shipments: In the unfortunate event that your order is lost or damaged during transit, please notify our customer support immediately. We will work with the shipping carrier to initiate an investigation and resolve the issue promptly.

10. Returns and Exchanges: For information on returns, exchanges, and our refund policy, please refer to our Return Policy available on our website.

11. Policy Updates: We reserve the right to update or modify this Shipping Policy at any time without prior notice. The revised version will be effective as of the date stated at the beginning of the policy.

If you have any further questions or require clarification about our Shipping Policy, please don't hesitate to contact our customer support. Thank you for choosing our family business.